.site-chat[hidden] { display: none; }
.site-chat-community { order: 1; padding: 12px 16px; background: #eaf5ff; color: #132742; font-size: 13px; line-height: 1.5; flex-shrink: 0; }
.site-chat-community a { color: #07569b; font-weight: 700; text-decoration: underline; }
.site-chat > :not(.site-chat-header):not(.site-chat-community) { order: 2; }
.mascote-widget { margin-bottom: var(--cookie-banner-height, 0px); }
.site-chat { margin-bottom: var(--cookie-banner-height, 0px); max-height: calc(100dvh - var(--cookie-banner-height, 0px) - 32px); }
.site-chat { position: fixed; right: 24px; bottom: 24px; z-index: 1000; width: min(410px, calc(100% - 32px)); height: min(610px, calc(100dvh - 32px)); display: flex; flex-direction: column; background: #fff; color: #132742; border-radius: 20px; box-shadow: 0 16px 65px #06152f50; overflow: hidden; font-family: 'Plus Jakarta Sans', sans-serif; border: 1px solid #dbe4ef; text-align: left; }
.site-chat-header { display: flex; justify-content: space-between; align-items: center; padding: 18px; background: #102746; color: #fff; gap: 12px; }
.site-chat-header strong { display: block; font-size: 17px; }
.site-chat-header small { display: block; margin-top: 4px; font-size: 11px; opacity: .8; }
.site-chat-header button { border: 0; border-radius: 50%; width: 34px; height: 34px; flex-shrink: 0; background: #ffffff20; color: #fff; font-size: 24px; cursor: pointer; }
.site-chat-messages { flex: 1; overflow-y: auto; padding: 18px 14px; display: flex; flex-direction: column; gap: 12px; background: #f3f6fa; min-height: 0; }
.site-chat-message { padding: 12px 14px; border-radius: 14px 14px 14px 3px; background: #fff; max-width: 91%; align-self: flex-start; box-shadow: 0 1px 3px #06152f12; font-size: 13px; line-height: 1.6; white-space: pre-wrap; overflow-wrap: anywhere; }
.site-chat-message.recebida { background: #153a62; color: #fff; align-self: flex-end; border-radius: 14px 14px 3px 14px; }
.site-chat-message img { display: block; max-width: 100%; height: auto; margin-top: 10px; border-radius: 8px; }
.site-chat-message time { display: block; font-size: 10px; opacity: .6; margin-top: 6px; }
.site-chat-composer { display: flex; gap: 8px; padding: 10px 14px; border-top: 1px solid #e2e8f0; }
.site-chat-composer textarea { flex: 1; min-width: 0; resize: none; padding: 10px; border: 1px solid #cad5e2; border-radius: 10px; font: inherit; font-size: 16px; line-height: 1.4; }
.site-chat-composer button { border: 0; border-radius: 10px; padding: 0 13px; background: #f1bb45; color: #102746; font-weight: 800; cursor: pointer; }
.site-chat-composer button:disabled { opacity: .5; cursor: wait; }
.site-chat-status { font-size: 12px; min-height: 20px; padding: 3px 14px; margin: 0; color: #57677c; }
.site-chat footer { padding: 0 14px 12px; text-align: center; }
.site-chat footer a { font-size: 12px; color: #14663a; font-weight: 800; }
.site-chat footer span { display: block; font-size: 10px; color: #65758a; margin-top: 5px; }
.site-chat-sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip-path: inset(50%); }
.site-chat-older { align-self: center; background: transparent; border: 0; color: #214a76; cursor: pointer; padding: 5px; }
@media (max-width: 600px) { .site-chat { right: 8px; bottom: 8px; width: calc(100% - 16px); height: min(610px, calc(100dvh - 16px)); } }
@media (prefers-reduced-motion: reduce) { .mascote-label { animation: none !important; opacity: 1 !important; } }